"They hired someone finally she not only lacks customer service skills, she doesn’t work and 100% unprofessional. I been a customer for years and something needs to change. For starts the kindergarten games. I called customer service numerous times in the last few weeks."
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"Karen at the desk was very helpful I needed to transfer to a bigger unit and she walked me through the process Everything went well and it was a very smooth transition"
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"Do not put your things in this storage space! Nobody is there during the posted hours of operations, they're dishonest and have 0 communication skills. My bill is due the 15th of every month right? I'm in the process of moving my things out. I have called numerous times, drove back and for..."
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"BEWARE!. They have no one to work at this facility, no person in the office or manager. Pot holes are everywhere. I've tried closing out my unit for 4 days straight and cannot get ahold of anyone to check the unit and finalize. You call customer service and they say they are understaffed and ca..."
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"Great for your storage needs but you would think when your supposed to meet an employee there at 3 that they would be there at 3. I got here at 3 on the dot and there's no one here. The door is locked so I tried calling 3 times and no answer called another location to see if they could help con..."
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"It was easy to sign up over the phone and pay. We were given all the set up info needed to access our unit. And the manger,Joe, followed up with a call to welcome us to using iStorage."
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"Working with Joe is a 6 star experience! He rolled out the red carpet and made getting storage, feel like I just closed on my first home. The storage was clean, prices were fair and Joe is a true pro."
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